Last Updated: September 2026
At Hearing Care OC we accessible from https://hearingcareoc.com/, protecting the privacy and security of our site visitors and patients is a top priority. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and your rights regarding your personal information.
1. Information We Collect
We collect information to provide better services to our patients and site visitors. This includes:
- Personal Information You Provide: When you fill out contact forms, schedule a consultation, or request information on our site, you may provide details such as your full name, email address, phone number, physical address, and details regarding your hearing care inquiry.
- Health & Service Inquiries: Information voluntarily provided in form fields regarding your hearing concerns or history to help us prepare for your visit.
- Automatically Collected Data: Like most standard websites, we automatically collect basic browser information, IP address, device type, operating system, and general usage/analytics data when you interact with our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, manage, and confirm your appointments or free consultations.
- To respond to your questions, contact form submissions, and customer service requests.
- To provide personalized hearing care recommendations and information regarding products (such as Unitron, Phonak, Signia, and Oticon hearing aids).
- To improve website functionality, performance, and user experience.
- To send updates, practice news, or promotional communications (which you may opt out of at any time).
3. Protection of Health Information (HIPAA & Medical Privacy)
- Personal health information collected during your clinical visits or stored within our electronic health system is protected in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable California medical privacy laws.
- Confidential medical details submitted online are strictly used for scheduling and care coordination and are never sold or rented to third parties.
4. Cookies & Tracking Technologies
- Our website uses cookies and similar tools to analyze web traffic, understand visitor interaction, and enhance site navigation.
- You can choose to disable cookies through your browser options. However, disabling cookies may affect certain functionality on the site.
5. Third-Party Sharing & Services
- We do not sell, trade, or rent your personal information to third parties.
- We may share necessary non-medical data with trusted third-party service providers (such as website hosting partners, IT support, or analytics tools) who assist us in operating our website, so long as those parties agree to keep this information confidential.
- We may disclose information if required by law or to protect the rights, property, or safety of Hearing Care OC, our patients, or others.
6. Data Security
We implement a variety of technical and administrative security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location and subject to applicable privacy laws (including California privacy laws), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request the deletion of your personal contact data (subject to legal or medical record retention requirements).
- Opt out of receiving promotional emails or marketing messages at any time.
8. Third-Party Links
Our website may contain links to third-party manufacturers or healthcare resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any site you visit.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated revision date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Practice Name: Hearing Care OC
- Address: 161 Fashion Lane, Suite #112, Tustin, CA 92780
- Phone: 714-884-3400
- Email: info@hearingcareoc.com